Business

Standard used-truck checks focus on age, mileage, service history, mechanical condition and price, but specialist vehicles require additional checks.

Suzanne Carlson has spent her career proving that professional driving is as much about logistics judgement as it is about miles covered.

Most business owners agree that training matters. Fewer can say their training runs smoothly.

There has never been more scepticism among consumers about polished advertising. Brands invest thousands of dollars to create slick productions and find that an actual customer’s mobile phone recording beats their production by miles.

Ask most small business owners where they lose customers and the answer is rarely the product. It is the phone that rings while everyone is with a client, the web enquiry that sits unanswered over a bank holiday weekend, or the booking request that comes in at 9pm and is forgotten by morning.

Shane Devereux is based in Malvern, Pennsylvania, just outside Philadelphia. He grew up around West Chester, went to high school at Malvern Prep, and studied at Penn State.